Service User Privacy and Confidentiality Policy

Policy Statement

The Service will conform to both State and Commonwealth privacy legislation requirements regarding the collection, use and protection of personal information of our Service Users and Team Members.

Introduction

DiVA Websites and its registered owner, Lighthouse Business Support (the Service), provides digital and online services to entrepreneurs, home-based business owners, internet marketers, and micro-businesses in Australia and other countries. In providing that service we may need to collect information from you, our Service Users and Team Members, like your name, your email address and phone number where we can contact you on, the nature of your business, and other information that we need to know to enable us to provide you with the best service we can give you. You should be aware that we are required to abide by the Privacy Amendment (Enhancing Privacy Protection) Act 2012 when collecting information from you, including:

  • Type of information collected;
  • How we protect the information collected;
  • and How the information is used by the Service.

We are also required to ensure that you have the opportunity to see the information you have given, amend it when necessary, and to take action if you are not satisfied with any aspect of our information management.

All of these requirements are included in the Australian Privacy Principles (APP) that form part of the Privacy Amendment (Enhancing Privacy Protection) Act 2012.

Policy

This policy statement provides you with advice on the procedures we follow to ensure DiVA Websites and Lighthouse Business Support meet all of the APP requirements in dealing with the information provided by you.

Collecting Information

We will only collect information, including personal and/or sensitive information, which is directly relevant and necessary using lawful purposes. We will only collect information directly from you, or a person or organisation that you authorise to provide us with your information. We respect your right to limit the information that you provide to the Service, including the right to not identify yourself or to use a pseudonym.

We will let you know the purpose of collecting information and how you can check the information to update it or confirm that it is still relevant. We will regularly review your information with you to ensure that it is accurate.

Should we receive unsolicited information about you, from any source other than yourself, you will be advised. We will ask for your consent to the Service’s retention of the information. If you do not give your consent, we will destroy the information.

Protecting Your Information

We will only share your information with other Team Members who need the information to perform their duties at DiVA Websites and Lighthouse Business Support, and we will ensure that all Team Members at DiVA Websites and Lighthouse Business Support are trained in the procedures for protecting your information.

We do not, and never will, share your information with any overseas organisation or person.

We ensure that our records are protected by appropriate electronic and physical security measures and are only accessed by trained and authorised personnel.

We will only disclose your information to other persons or organisations if:

  • they meet the requirements of the Privacy Act for protection of personal information, and the information is required to enable delivery of Service to you, or
  • we are required by law to do so.

We do send a regular newsletter to your known email address, and we will always ask your permission first before we put your email in our email list.

Payments

Payments for our services will normally be transacted through a third party payment processor like Paypal and other similar processors. We do not see or access your credit card or debit card numbers, nor do we organize any credit checks.